Annual Holidays: 24-26 Dec & 1 Jan – Orders Dispatched After Holidays 📦

Customer Reviews

Based on 1 review
0%
(0)
0%
(0)
0%
(0)
0%
(0)
100%
(1)
K
K
I’m very disappointed with my purchase experience!

I’m very disappointed with my purchase experience. While the scratching post itself is stylish, you sent me a defective product. The powder-coated steel base has a major chip, and this is absolutely unacceptable.

Dear Customer,

We’re truly sorry about the chipped powder-coated base—this isn’t the standard we promise. We’ve already reached out via email to make it right. We can send a free replacement, issue a full refund, or find another solution you prefer.

Please reply to our email or contact info@pewos.com with your order number so we can resolve this promptly. We’re also reviewing our packaging and quality checks to prevent this from happening again.

Thank you for notifying us of this issue; we are committed to resolving it swiftly.

With love,

Pewos Team